PROBLEM STATEMENT
The healthcare sector faces challenges in patient engagement and efficient communication. Patients often experience difficulties in accessing timely medical information, booking appointments, and receiving prompt responses to their queries. This results in a gap in healthcare delivery and patient satisfaction.
SOLUTION
Developed an AI-powered chatbot system designed to interact with patients 24/7. This chatbot provides instant responses to patient queries, facilitates appointment bookings, and offers relevant health information. The system is integrated with the healthcare provider's database for accurate and personalized patient interaction.
RESULTS
INCREASED PATIENT ENGAGEMENT & SATISFACTION SCORE
40% increase in patient engagement, Patient satisfaction scores improved by 35% due to quicker response times and more accessible health information
REDUCTION IN WORKLOAD
50% reduction in administrative workload for appointment scheduling.
MORE TIME FOR THE STAFF
chatbot successfully handled 70% of common queries, freeing healthcare professionals to focus on critical cases.
