PROBLEM STATEMENT
A dynamic legal firm encountered bottlenecks in its client service operations, primarily due to the time-consuming review of client agreements by its legal help staff. These challenges included difficulties in quickly locating relevant clauses, interpreting complex legal language, and ensuring compliance with evolving regulations. To overcome these issues, the firm implemented an advanced LLM (Large Language Model) solution, specifically designed to aid in the efficient and swift review of information within client agreements.
SOLUTION
The solution centered around the deployment of an LLM-based tool tailored for the legal domain, capable of understanding and processing complex legal text found in client agreements. This tool was designed with a focus on user-friendly search and query functionalities, allowing legal help staff to easily input inquiries and receive precise information extracted from the agreements.
Phase 1: Data Collection and Model Training: Aggregated a vast dataset of legal documents, including client agreements, legal precedents, and regulatory guidelines, to train the LLM in understanding legal nuances and language.
Phase 2: Interface Development: Created an intuitive interface for the LLM tool, ensuring that legal help staff could effortlessly search for specific clauses, terms, or compliance requirements within agreements.
Phase 3: Pilot Testing and Iteration: Launched a pilot program with a select group of legal help staff to gather feedback on the tool's performance and user experience, leading to iterative enhancements.
Implementation
RESULTS
Improved Review Efficiency:
Legal help staff reported a 70% reduction in the time required to review and extract information from client agreements.
Increased Accuracy and Compliance:
The LLM solution facilitated a higher accuracy rate in identifying compliance issues and interpreting complex legal terms, minimizing the risk of errors.
Enhanced Staff Capacity:
The efficiency gains enabled the legal help team to manage a larger volume of client agreements without compromising on quality, thereby improving overall service delivery.
